Workplace Experience: the employee experience as the key to returning to the office

Why talk about experience at work?

The pandemic proved that employees can be productive outside the office. This changed the “psychological contract” between companies and people: to return to in-person work, professionals need to see value. This is where Workplace Experience (WX) comes in—a discipline focused on transforming the office into a desired space, not an obligatory one.

The biggest challenges of WX

• Attracting and engaging people in the hybrid model.

• Eliminating friction in office use.

• Creating environments that strengthen culture and collaboration.

• Measuring satisfaction and the impact of the experience.

WX is not just about design or comfort: it’s about building seamless work journeys.

How experience and technology connect

An employee who has to call to book a meeting room or faces lines at the turnstile starts their day frustrated. On the other hand, someone who accesses the building with Face ID, books their desk through the app, and finds spaces adapted to their needs experiences a positive and motivating workday.

Workplace Experience involves:

• Intuitive desk and room reservations.

• Automated check-ins that reduce bureaucracy.

• Collaborative spaces designed based on real data.

• Continuous insights into engagement and satisfaction.

The impact on organizational engagement

When the office becomes an environment that connects people, promotes well-being, and strengthens culture, it stops being a fixed cost and becomes a talent management tool. WX, therefore, is also a strategy for retention, employer branding, and productivity.

Conclusion

Workplace Experience is at the center of the future of hybrid work. By transforming offices into desired, collaborative, and connected environments, companies strengthen engagement and culture. At Skedway, we believe the employee experience is the key to bringing people and spaces together, creating environments that inspire belonging and productivity.